Document-Translate.com
Privacy Policy

Welcome to the Privacy Policy of Document-Translate.com, a service powered by Peich Technologies Inc. This policy outlines our practices regarding the collection, use, and protection of your personal information when you use our translation services. By accessing or using Document-Translate.com, you consent to the practices described in this policy.

Information We Collect

1. Personal Information: When you use Document-Translate.com, we may collect personal information you provide, such as your name, email address, and payment information. This information is necessary to provide you with our services, process transactions, and communicate with you.
2. Documents and Content: We temporarily store the documents you upload and the translated versions created by our service. These documents are used solely for the purpose of providing the translation service you request.

How We Use Your Information

1. To Provide Services: We use your information to process your translation requests, deliver translated documents, and process payments through our payment processor, Stripe.
2. For Communication: We may use your contact information to communicate with you about your translation requests, respond to your inquiries, and send you service-related notifications.
3. Improvement and Development: We analyze usage patterns and feedback to improve our services and develop new features.

Third-Party Services

1. Stripe: We use Stripe for payment processing. When you make a payment, you provide your payment information directly to Stripe. We do not store your payment card information. Stripe's use of your personal information is governed by their privacy policy.
2. AWS: Your documents are temporarily stored on Amazon Web Services (AWS) servers for processing. We implement strict access controls and encryption to protect your documents while in our custody. Both the original and translated documents are deleted from AWS after processing is complete and the translated document is sent to you.
3. OpenAI: We use OpenAI's services for AI-powered translations. Documents are sent to OpenAI for translation and are processed in accordance with their privacy and data handling policies.
4. Fanthom Analytics: We use Fanthom to better understand where our visitors come from, but we make sure to anonymize IPs to protect their privacy and comply with privacy laws.

Data Retention

We retain your personal information only as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the service, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

Data Security

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. Despite these measures, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the form on the home page.

This Privacy Policy is effective as of February 3, 2024.

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